Yard Pawtrol terms and conditions

Season to Season Continuing Service:

No contracts but we consider you our loyal customer from season to season unless we receive appropriate written communication (two weeks' notice).

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Lawn Debris:

We have a hard time finding the waste piles when the leaves are covering the ground. We will do our best, but we have limited time at your property and can’t move all of the leaves out of the way to search for the waste. We request that you do your best to keep the leaves clear for us to thoroughly clean the yard. We do offer a leaf clean-up add-on in the fall.

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We will pick up trash items — newspaper, plastic bottles, paper cups, etc., along with the dog poop (as long as it’s not excessive).

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We will work around any larger amounts of lawn debris (e.g., tree limbs) caused by inclement weather, etc.

 

Rain/snow:

Sometimes it rains on and off, and we continue to work. Sometimes, our day is rained out, and we will come the next day. There will be snow days here and there. Due to weather and conditions beyond our control from time to time, your service may be off schedule. In the event of dangerous storms, record rainfall or snow covering the ground that keeps our crews from safely and effectively visiting properties, service days may be missed entirely with no chance of a visit before the next scheduled service day. There will be no credits or refunds offered as a result of rained-out days or snow days — our crews will resume regular visits when the weather allows, and we will do all that is necessary to get your property back up to excellent condition.

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Holidays:

Schedules may be moved forward or back due to a weekday holiday. The following holidays are observed by Yard Pawtrol: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Year’s Eve, and New Year’s Day. Between Christmas and New Year’s Day each year, we our employees tend to take vacations. If regular service is disrupted during this time, the December bill will be discounted.

 

Fuel:

We are greatly affected by the cost of fuel. If fuel costs can be reduced by creating a more efficient route, rather than increasing our prices, your service day may be affected. We will let you know if a change to the schedule is necessary. Fuel surcharges may apply if you need a specific day off the week, and we can’t move your service to make it a more efficient route.

 

Inaccessible Yards:

Once the service team arrives, we begin our systematic approach to servicing your lawn. In order to provide timely, efficient, and dependable service, WE DO NOT CALL OR KNOCK on the door if a yard is inaccessible. We do not offer credits or makeup visits for missed areas due to inaccessible yards. (we do send a text when we are on our way, you can add as many cell phone numbers as you want to make sure the family gets the message) Inaccessible Yards include, but are not limited to: locked gates, broken gates, ongoing projects, moving vans, too many parked cars, pets outside (if not safe), outdoor parties, irrigation running, construction material, or workmen in a yard.

 

Locked Gates:

Our service teams are VERY careful about locking and closing gates. If security is a concern, please make a quick check of the gate and lock for closure after our service to be certain the gate is secured. Please contact us if you find the gate/lock open, and we will remind the service team to lock every time! However, we cannot guarantee a gate will latch, and the lock will stay in place. You accept our service with these terms.

 

Pets:

We are careful about locking and closing gates, but we cannot guarantee a pet will not escape if they are outside. We recommend keeping your pets inside on service days if they are likely to try and escape when we are arriving or leaving. While we take every precaution to ensure gates are sucure, we recommend keeping pets inside during extreme weather conditions or on service days to prevent accidental escapes or stress caused by our equipment. 

 

Technician Absences and Daylight Constraints:

Occasionally, a technician may need to call out due to illness or other unforeseen circumstances. Additionally, during shorter daylight hours in the fall and winter months, service may be delayed or rescheduled if we are unable to safely complete your yard during daylight. If this occurs, we will do our best to reschedule your service within the same week. If rescheduling is not possible, the visit will be skipped, and no credit or refund will be issued.

 

Urgent Concerns:

For urgent issues, such as a missed service or a concern about a gate, please contact the office immediately via text or phone. We prioritize these matters and will work to resolve them as quickly as possible.

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Unforeseen Circumstances:

Yard Pawtrol is not responsible for service interruptions caused by acts of nature, road closures, or other unexpected events beyond our control. We will communicate any disruptions promptly and work to minimize delays as much as possible.

Changes, Complaints, and Communications:

Please make all communications, changes to service, or complaints to the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information.

 

Contacting the office directly allows us to be certain that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to request a change to service or additional services. Best way to contact us is by text or email but we understand that a phone call may be necessary.

 

Billing Procedure: Yard Pawtrol bills a month ahead. If you sign up for

auto pay or save card on file, we can bill at the end of each month and will

only invoice for work that has been performed. (must request this) We run

invoices on the first day of the month, and account balances are due by the

15th of the month. A $30 Late Fee can be added to unpaid balances for

each month that such balance remains, plus all costs incurred on

collection, along with reasonable attorney fees. 

 

Cancellation Policy: There is no commitment. You can pause or cancel at

any time with two weeks notice. Any seasonal cancellations may be

subject to price increases.

 

How to Contact Us:
Email: info@Yardpawtrol.com

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Telephone: 484-441-6737

 

Electronic notification is monitored from 9am to 5pm during the work week, and is also monitored frequently over the weekend. We prefer to use text because your message gets to us even when we are out of the office, and we can respond immediately regarding schedule changes and special

service instructions. However, we’re still happy to hear from you by phone, too!

 

The office is open from 9am to 5pm, Monday through Friday. We will do our best to return your call by the end of the day if you call before 4pm Monday through Friday. Messages are checked on a regular basis

We are very reasonable and will work with you, please let us know what

you are thinking and we will do our best to make you happy!

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